FAQ - Car Rental Insurance

What is the maximum excess that I can be reimbursed?

The maximum excess reimbursement for your Car Rental Insurance policy with the ‘Deluxe’ level of cover is £5,000 for Europe and £50,000 for Worldwide.

For the ‘Standard’ level of cover maximum excess reimbursement is £3,000 for both Europe and Worldwide.

Both the ‘Deluxe’ and ‘Standard’ level over cover also offer a maximum of £500 towing cost cover reimbursement and maximum of £50 reimbursement for administration and handling charges.

Which countries are covered by the European policy?

The European policy covers all countries in the continent of Europe to the West of the Ural Mountains, Madeira, Canary Islands, Iceland, The Azores, Mediterranean Islands and Non-European countries bordering the Mediterranean (except Algeria, Israel, Lebanon and Libya).

With this Car Rental Insurance the ‘Deluxe’ level of cover also includes any rentals in your usual country of residence.

Which countries are covered by the Worldwide policy?

All countries are covered by the Worldwide car hire policy. With this Car Rental Insurance the ‘Deluxe’ level of cover also includes any rentals in your usual country of residence, but ‘Standard’ level of cover does not include cover in your usual country of residence.

What is the minimum age to take out a policy?

The minimum age of an insured person, on the date of rental is 21 years old. The maximum age of an insured person, on the date the rental starts is 84 years old.

However, it is important to note that car rental companies may have their own minimum driver age requirement, and this policy does not supersede that.

I'm renting an expensive car, will this be covered on the policy?

Unfortunately, if the retail purchase price of the rented vehicle is more than £50,000 then it can not be covered by this policy.

Also, “antique” vehicles more than 20 years old or that have not been manufactured for 10+ years are not covered by this policy.

How long do I have to make a claim??

You have 31 days from being charged by the car rental company to provide information (for anything that may give rise to a claim) in writing to the claims handling office.

To make a claim please go online to the ClaimEZ website at www.claimez.com OR call ClaimEZTo at +44 (0)203 503 0500

What is the maximum duration of cover?

– 180 days for single trip policy
– The annual multi-trip cover car rental period options are either 31 or 60 days maximum duration per trip, unlimited trips in a policy year.

Please feel free to contact us if you have any other questions....